Originally Posted by fanoftravel

So far, I am less than impressed with Omni Hotels as it pertains to their Select Guest program and their BRG.

First, the Omni BRG program offers a seemingly impressive rate match plus a further 25% discount off a competing public rate. They do require though that you have a reservation confirmed from the other website. So, if the competing rate is non-refundable or subject to penalties, you effectively can't take advantage of the program. Since many if not most of the deeply discounted rates are subject to penalties, what seems like a generous BRG program isn't generous at all. The second representative advised me that they won't accept screen shots or check on a (non-confirmed) rate on another website because rates change all the time. I mentioned that none of the major brands/chains such as Starwood, Marriott, Hilton or Hyatt require that you have a confirmed booking from the third-party site and do indeed research the rate on the third-party website.

I was also advised twice that Omni no longer offers status matches from other programs or a membership kit with room upgrade certificates or discount certificates (as mentioned in other posts). I have tried to reach Caryn since last week via private email but have yet to receive any response. If anyone has had a more pro-customer interaction in the recent past as it pertains to the BRG, status matching or new member certificates, please let me know. My current opinion is that Omni does little to pursue new business from the frequent guests of their competitors.