<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Ken hAAmer:
I was surprised when making, or trying to make, a 6 night award stay, to see this message: We are sorry, but the longest online redemption available for Category 2 is 5 days. Please select a stay of 5 or fewer nights, then click "Continue" again. Or, choose a different hotel.</font>
What's that all about? (Or have I just been asleep at the wheel since forever?)
I don't see it as a big problem, 'cause you could just make 2 reservations for 3 days each. I suppose you could even get the Platinum amenity twice, courtesy of booking engine restrictions.
So why would there be such a limitation?
This has been covered at least once before. The reason being is that Category 1 & 2 have different redemption rates for week nights and weekend nights. The database cannot confirm more than one set of different redemption rates, so a five day restriction is in place.
I am sorry for the inconvenience. If you want more than five nights on the same reservation number, I suggest calling the Customer Contact Center to book it.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
Cast your vote! Visit
www.freddieawards.com and choose your favorite frequent travel programs today.
[This message has been edited by Starwood Lurker (edited 02-21-2003).]