Ah, yes, my friends at the FO line. I think some FTers have been elites so long that they forget what hell it is to call the general member line, especially in IROPs. I haven't needed to do anything too complex (routing around ATL in January and switching from LGW to LHR in the process is the most complicated), but I really enjoy getting a human being pretty quickly (I've alsways gotten someone within two minutes) and getting my problem taken care of.