Originally Posted by
toyotaboy95
Partner award bookings are quite complex and both the operating and ticketing carriers push responsibility to each other in many cases. The ticketing carrier should be responsible for ticketing-related issues prior to travel and AA should be the one you should contact so that they can add a note to the booking (possibly under OSI). Then call CX to confirm this request.
I guess I just need to follow protocol. I figure if I need to call CX to confirm a request made via AA, then why not just cut out the "middle man" and just request via CX, who ultimately is the one provide the service. We shall see what AA says when I give them a call. Thanks.
LAX