Originally Posted by
Land-of-Miles
I was greeted after a few minutes by a cheery welcoming lady who seemed to be struggling to allocate me a room. I was told I would be “upgraded” and they just needed to check the room was ready (which I thought rather odd in a newly opened property). I was taken to the bar and offered a complimentary drink whilst waiting, as I had a meeting to go on to, I stuck to diet coke. This arrived after around 5 minutes wait in the main bar area and only 3 minutes later I was informed that my room was ready. I was less successful in fending off the assistance of a staff member this time and was escorted to my 6th floor room.
Upon arrival at the room I noticed immediately that it was not a corner room, I had thought the corner rooms offered the best potential upgrade option I would get so was somewhat concerned as to what I might find. I entered a very nicely designed but small room with a King bed, central sink/workspace and a mirrored cupboard containing a toilet and shower. I have to say that I don’t really like the room at all so far which seems to be a continuing theme with W hotels I have experienced (the excellent W Hong Kong aside).
So I trust the 30min queue I was stuck in at the reception wasn't caused by you
.
That was before I was complimented to the bar for a free drink whilst they were preparing the room.
Seems there was some party yesterday before the official opening with invited guests that didn't clear the rooms fast enough. And one of the three reception desks was still down for maintenance.
But: they are open, I got my room (which I believe is an upgrade but fits your description) and everyone here is trying really very hard (probably a bit overenthusiastic as you already wrote).
I'm impressed how they are coping with today's problems. The location is great. The lobby-bar area is nice. No more to write about the room, you already brought it to the point.