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Thread: BA Complaints - Automatic Ex Gratia Mileage?
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Old Feb 14, 2011 | 6:34 am
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Swanhunter
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I'm a very infrequent complainer, but my last moan (the infamous Strike Masala and disinformation relating to it) was met with a missed called from CR , some miles in the account and then a follow up email.
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