more on that
No, I don't have any particular status with Delta other than having earned 210,000 miles and qualifying for the award trip. The seats taken from me were 5A/B. When I did OLCI on Jan 29th, there was an option to check in automatically for the return trip, which I selected. That is why I wrote that I checked in 14 days ahead. I did not get a reminder email from Delta 24 hours before departure because I was automatically checked in -- therefore order of check in could not have been the determining factor.
Delta's contract terms essentially say "reagardless of what you do, if we can make the deal sweeter for us, we may, and if we do, you get what we give you." I think that is unconscienable and I will take them to task on that.
What governmental agency is involved here as far as oversight? Is it the FAA, FTC, ... ?