As a new PP I was kind of excited to have the 20% off discount. However, I "learned" upon trying to receive it at checkout that you must request it while ordering. Since I was at the Marquis with clients, I pointed out I would not want to state "Oh, and please give me my 20% off as a PP". Seems to me like they should have an easy way to credit 20% off the food/bev total. Leave the tip as is, but don't make me ask in front of clients for my 20% off. To date (only about 4 stays so far this year), I have seen no difference from my platinum days.