Originally Posted by
Eastbay1K
It isn't that difficult. The agent just needed to learn the SPML request for the other airline's system, basically as any travel agent would do. This should be very easy UNLESS the res system is blocked from certain functions. .....
so all that one can do is put in an SSR (Special Service Request) and hope for the best.
This agency is reasonably competent, and seems to have spoken to both IB and AA, so I presume they were blocked (although I may be being charitable). So I guess an SSR is what's logged.
Anyway, I found today that I couldn't OLCI. The IB site redirects me to the AA site, and the AA site shows all the details, but then tells me I can't OLCI with this itinerary!
Interesting point - presumably due to the Sabra/Amadeus split, I have three PNRs - one for the original booking, one which shows on the IB (and also BA) site, and one when I get presented within on the AA site!