C'mon.... yer the CEO
i know it!

I want my points! I am missing points!
I want my two dollarssssssssssssssssss!


nah really though, yeah... they have a right to do business, indeed. But I cannot imagine how they are even IN business-what, with all the complaints I know they have had against them over the years.

I mean they do a lot of work with airlines for transfers of miles so that's gotta be it--and maybe those work okay in general terms (I have done some 1-4k transfers and found I was doing so on airline X or Y via their portal at points.com, and later had problems with some and no problems with others) but man oh man, on the individual customer side, they have a horrid business model: one that would put most companies OUT of business/get agencies after them to revoke their rights to do business or at least push for same if that's even possible.

I spoke with execs there before after many of us here had a huge issue with over a million miles failing to post collectively and they just do not get it. It took many months and much teeth pulling to get them to budge and this type of thing HAS to hurt the whole idea of doing business. To me, any company that lets that happen is in fact fleecing and is a sham.

Mine is based on after the fact results. Their initial promises as stated on whatever ad or site is being used, LOOK like regular transactional stuff so they appear fine. So do loan sharks though, right?