Originally Posted by
Marathon Man
The problem with points.com--and the reason why forums like this one are a valuable tool for anyone consuming anything--is not necessarily with what they sell or how they both market it and display it, rather, the problem is what happens AFTER the fact.
They have very very very poor results in solving any issues that take place.
Fair enough. You are suggesting people don't use the company because they have poor customer service / problem resolution. That's far different from suggesting that their exchange ratio amounts to fleecing/fraud/scam, as the title of this thread and the OP suggest. That's the assertion I'm challenging. I have no idea how their customer service is... I have no reason to use them.