The problem with points.com--and the reason why forums like this one are a valuable tool for anyone consuming anything--is not necessarily with what they sell or how they both market it and display it, rather, the problem is what happens AFTER the fact.

They have very very very poor results in solving any issues that take place.

What if an order doesnt go through
what if miles do not post
what if a transfer fails
what if a service changes
how do you get in touch with a live voice who will help you
will that live voice really help you
do they offer concessions if the problem is owned by them
I could go on.

The problem with points.com--and a lot of companies even outside the scope of our miles and points world--is, as I have found in my own experience over the years--that they have NO or very little accountability and one needs to pull teeth to get anywhere with them.

I have heard this over the years so not much has changed. It is because of this that I personally will continue to display in every thread about points.com the list of links I can bring up that outline these issues.

I recommend NOT using the service at all. There are far better ones out there and if there are not, I would still not use them.

MM