I am working on a project to improve response time as it relates to guests’ requests. Could you please give me your opinion as to what you consider an acceptable response time for the following?

Key assist for a guest lock that does not work –

Additional pillows or towels –

Room service –

Rollaway or Crib –

Thank you in advance for your open and honest feedback. Also, if you have another area that you feel is important to identify, please feel free to do so.