Originally Posted by
arf04
I wish I didn't agree with this, but I do. A year of two ago it seemed that AC was really committed to changing in this department, but it seems to me that the commitment isn't/wasn't genuine or at least that commitment wasn't long lived.
This sentence pretty much sums it all up. ^
These days the response to mistakes and/or screw ups by AC is a consistent 5%-20% discount code, generally without admitting fault. To add insult to injury, they call it a "gesture of goodwill" like they're really doing you a favour, where sometimes just a
genuine apology is actually all that's needed...
What's troubling is that this is the policy from top to bottom! I've had the same lame response from as high up as VP of Customer Relations and as low as the regular Customer Service Agents so it's clear that it's a strict company policy.
Probably part of the ongoing
enhancements.