I'd like to post two events that have really warmed me to Marriott, and I'll be sticking with them for a while now due to their excellent customer service.

I recently went to California for business, and accidentily took a taxi to the wrong Marriott (Fairfield Inn). The Courtyard nearby was able to use their shuttle and pick me up from the Fairfield Inn at no charge.

Also, I was on the phone with customer service, and I had stayed twice at a hotel for two weeks recently, yet I missed the Megabonus promotion from last year (two stays paid with a Visa for a free night). CS gave me points equal to a stay in a Cat 4 hotel.

These two acts show that Marriott values me as a customer, and I'll be sticking with them as one of my to-go hotels. Good show!