Originally Posted by kippax

I've been in contact with the GM at the W Bali and he has been extremely helpful in clarifying the upgrade policy with regards Plats, as there has been some confusion around this posted on another thread.

"If a Plat member books a Garden View, Garden Access, Ocean View then the upgrade to best available room will be the Ocean Facing or Marvelous suite. Both subject to availability on check in.

If you book an Ocean facing room then upgrade to Marvelous Suite subject to availability on check in. If the suite is not available on check in then we will offer compensation."

He didn't confirm what the compensation will be. There are only 4 Marvelous suites in the resort so availability will obviously be limited. I've checked online and it's not showing up in the inventory yet so I guess they're yet to be loaded. There will be no upgrades to the villas as these are not select standard suites.

As I said, the communication I have had with the GM has been very positive so it bodes well for Platinum recognition at this resort. I'm booked to stay there end April and will post a visit report thereafter.