Hello All-

I work for a large hotel management company owned by Goldman Sachs. As most of you know, Guest Satisfactions scores are supremely important to every branded hotel. Hotels can actually lose their branding if their scores are too low for too long.

I am looking for feedback from all of you, what is important to you as a traveler? What have hotels done for you to solve a problem or go above and beyond. What gifts were you given at check-in? How was appreciation of your elite status expressed to you?

Any feedback would be greatly appreciated!

Thanks!