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Thread: C/P book at Cat 3, but hotel will change to Cat 4...What should I do?
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Old Feb 11, 2011 | 9:59 am
  #11  
Starwood Lurker
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Join Date: Nov 2000
Location: Austin, Texas
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Originally Posted by ddsohn
...So my question is this, I have already booked and receive confirmation for a Cat 3 (not Cat 4) stay from SPG. They (SPG) already took 2800 points from me. But when I check in, I will have to pay ~60USD + Tax and will they take an additional 1200 points?. What should I do? Should I ask SPG to honor the original rate that I booked the hotel at?...
You are locked in. If the hotel...and I would like very much to know which hotel this is...tries to raise the cash portion of the rate, I would expect Corporate Customer Service to sort it out in your favor.

Best regards,

William R. Sanders
Online Guest Feedback Coordinator
Starwood Hotels & Resorts Worldwide
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