Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,604
I'm surprised you were sent to web support. I'd wait a few days to see if anything changes, and if not, contact Mileage Plus. They are based in the US, so they should also not have any problems understanding the real rules about YCA.
Good luck!