Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,184
Regardless of how often you send it or whom you send it, it all ends up in 'CURE' LH's customer relation tool. Actions will be taken irregardless, the customer feedback is just given some tags. If you would for example say someone stol your money or did something criminal, it gets delat with. If you complain about service, it gets added to the stats and if it happens often enough the person in charge has to give a statement to the management. Writing to a CEO doesn't change the system, as this would encourage everyone to write the CEO and the customer relation system goes for a toss.