I called about award night availability and didn't have much luck. I was told that when the hotels have only event/rack rates available, point-redemption rooms are not available.

Then, I was told on the online chat that award rooms are only bookable a year or less in advance. Either way, no luck.

Is it possible to make a paid-rate reservation and then have it converted to an award reservation later? Or would you have to cancel the paid and rebook as an award?