In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
Programs: AA EXP/MM, DL GM, UA Platinum, HH DIA, Hyatt Explorist, IHG Platinum, Marriott Titanium, Hertz PC
Posts: 33,857
Flying IAD-RDU last Saturday on the 10 PM flight, plane kept getting progressively more delayed and the gate agents were awful. They called for m/x at 9:45 and they didn't show up until Midnight, and while they knew no one had showed up, they kept making announcements like "our new departure time is 10:30 PM". They would also wander away from the gate and laughed/talked amongst themselves instead of answering questions. Once we boarded the pilot told us the plane (E70) had no ground start capabilities and Ops knew this but parked us at a gate without a start cart. They couldn't find one for us until after midnight.
I emailed to complain and received a $150 E-Cert.