(sigh)

How hard could it be? Does this hotel employ no person capable of understanding customer service and e-mail technology?

Or even how to sort?

I can think of 5 different ways off the top of my way to notify people without pulling this kind of gaffe.

The document came from a different person than the one who sent it.

They refer us to the general reservation desk for all of Tahiti to address our concerns. I think we deserve the courtesy of a name.

The document itself is an insult to our intelligence when it refers to individual contact.

The e-mail itself is an example of the most amateurish use of technology I've seen in a while.

I really hope they are better at customer service when guest arrive.