So I sent a secured email to inquire the same ...

The first 2 responses were full of inaccurate information. I told the 2nd replier to go up to the manager level to find out ONCE and for all, because their replies were total contraction with the personal banker's and the phone rep's information.

The 3rd reply finally came, and basically they explained why they have missed the correct answer, and blah blah blah... Oh, they only replied my account, but haven't replied to husband's account... though I guess having ONE written reply finally bears correct info is good enough, I am not going to follow up on husband's account..

Here it is: Underlining and Bolding of course are mine.

Date: 02-07-2011 22:01:21
From: Chase Online
Subject: Re: Account Inquiry
Message:
Dear Happy,

Thank you for contacting the Internet Service Center.

I'm sorry for all of the confusion this situation has
caused. I've reviewed your original message, and our
response to it. From what I read, it appears our
representative only stated that the general requirements
for Chase Premier Checking will remain the same, which is
correct; however, the general requirements do not include
a statement about the Business to Personal connection,
which is what your personal banker is referring to. That
requirement is also remaining the same.

Unfortunately, the second representative took your
question to mean that you were using your personal Premier
Checking account to waive the monthly service fee on your
BusinessClassic Checking account, which is possible to do.
Because of that, she said you must meet the regular
Premier Checking requirements while the BusinessClassic
Checking service fee would automatically be waived.

To get to the heart of your question: Your BusinessClassic
Checking will continue to waive the monthly service fee on
your Premier Checking account. You will not need to worry
about the changes to our checking accounts, with regard to
this matter.

The e-mail representatives who respond to these questions
also take phone calls, so it's possible the phone
representative you spoke with was also an e-mail banker.
For the final decision on your accounts, I would always
recommend you use the information you've received from
your personal banker, as that person has more control over
your accounts and is readily familiar with your banking
relationship.

Again, I sincerely apologize for the confusion this has
caused and appreciate the time you've taken to message us.

If you have any questions or require further assistance,
please e-mail us via the Secure Message Center or contact
our Internet Service Center at 1-877-242-7372.

Thank you,


Eric xxxxx
Internet Service Center