Flight/Origin-Destination: AC560 YVR-SFO
Date: 8 February 2011
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Cannot OLCI. At airport, cannot get UA connection flight BP from AC. Need to check in with UA after checking in at AC.
Did you use priority security (if eligible) and if so, was it quick and efficient? Not available for US departure
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, as expected.
Was priority boarding offered (if applicable to your status) and efficient? Yes, yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? yes. Map works.
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspaper and menu on the ground. Meal order taken in the air after leveling off
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1.5 hour
How was the quality of all the meals? Acceptable
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Connecting to UA flight at SFO

Overall experience/any other comments
As expected. Map function working (unexpected)