OP: Your profile does not state if you have status with Hhonors. For me, if I have an issue with a stay, I politely point it out in the post-stay survey. I'm actually not that good at face-to-face confrontation for a variety of reasons.

Anyway - I'm never rude in the surveys, but when I do state a specific complaint (like the lack of ventilation in the fitness center at the Doubletree San Jose last week) I always get a personal response and apology via e-mail from the GM.