FlyerTalk Forums - View Single Post - Best way to complain about bad experience?
Old Feb 8, 2011 | 1:07 pm
  #5  
squeakr
Moderator: Hilton Honors, Practical Travel Safety Issues, Information Desk & San Francisco
10 Countries Visited
All eyes on you!
25 Years on Site
 
Join Date: Jan 2001
Location: San Francisco CA
Programs: UA, Hilton, Priceline, AirBnB
Posts: 11,315
my thoughts also.

Originally Posted by jamesteroh
If you have checked out I would call the hotel direct and talk to the GM. If you are still there I would talk to the manager on Duty.

For compensation, if it's a hampton you could try for the satisfaction guarantee and the room would be comped or you will most likely get either a set amount of $ or a certain % off yoru bill depending on the complaint.

If you have already checked out of the hotel and never brought the problems to the hotels attention, then I don't think it is fair to expect compesnation, if they werne't given a chance to fix the problem.
squeakr is offline