I am really wondering whether the claim of SN to be a fully integrated MM partner is reality, fantasy or false marketing. Two examples. First, I tried to do an airport upgrade a few months ago but the FC said impossible. At takeoff there were four C-class seats empty! When I complained to SN this is what they said: "Last minutes upgrades is one of the services not yet being available for Brussels Airlines flights." Just now I inquired about the extra golf bag allowance, which is supposed to be available for FLT, SEN and HON. Here is what the SN office told me: "Kindly note 1 golf bag cost EUR70 ($97) per one-way however exception applies if you are member of the following clubs: 1. Royal Belgian Golf Federation; 2. African Golf clubs; 3. European Golf Association." How does this make sense?