<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by ACfly:
Defintely the W HOTEL Times Square...
I would avoid the 2 Sheraton hotels on 7th if you can... Rooms are so small (th esize of closets) and the furnitures look totally worned out (even in Business floors)..</font>
Totally agree. Just returned from a 3 nite stay with the family last week at the Sheraton Manhattan using SPG points. Spent the few extra points to stay on the business floor with free breakfast in the AM and hors-d'oervres from 5 - 8PM. Points required: 23,500.
I was very disappointed: (1) Check in at 2:15PM and the lobby looks like a refugee camp-- people and luggage everywhere-- waiting to get a room, (2)Luggage took 3.5 hours to deliver upon check in, (2) No hot water-- so no showers-- first morning!, (3) 20 minute wait on phone when calling front desk to inquire about the hot water, followed by multiple repeat calls and promises over the next hour or so to visit my room to check it out-- which never happened-- was ultimately told that a problem had been detected and was being worked, (4) room very small with no dresser for clothes, resulting in need to use luggage racks and place them in limited floor space around beds, and jump over the beds to get across the room! (5) promised hors d'oervres are a single pot of mini-egg rolls in a corner of the public restaurant/bar, open to anyone who comes off the street-- so touting this as a business floor benefit is a hoax! (6) erroneously charged a rate of $69/nite upon check out (remember, I had prepaid with SPG points!), etc., etc...
They have a statement in quotes on the large wall behind the front desk saying essentially, that "anything that's not perfect with your stay, we will fix immediately with free points or other appropriate compensation". I advised my discontent, and they did in fact offer me 7,000 points which I accepted.
Upon check out, I was asked at the front desk if my stay was enjoyable. I smiled and said no, but I appreciated the points given me as compensation. This check-out person confided she thought it was a bad idea to "bribe the customers" with points and that better service was what was needed (Amen!) She said she had worked at a hotel in the Far East that did things right-- "not like here where everyone takes shortcuts..."
In summary, although the location is great (a quick walk to Rockefeller Center and Times Square), I will not be going back to this sad place again.