Flight/Origin-Destination: 101 YYZ-YVR
Date:4 Jan 11
Cabin: J
Status:SE

Pre departure
Was check in quick and efficient? OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?Yes. left as lunch was coming out.
Was priority boarding offered (if applicable to your status) and efficient?Yes..Efficient and well managed
If there was a delay, did the gate agent provide timely updates?n/a

Onboard - J cabin:
Were the crew professional & well groomed? ABSOLUTELY
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? no
Was a pre-departure beverage offered on the ground? yes
Did crew offer to hang your jacket? yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers offered on ground; menus distributed in air. Orders taken in air, with SE offeredchoices first
Did crew offer a hot towel prior to the meal service?Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2h
How was the quality of all the meals? Good.Consistent with prior offerings
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
IC acknowledged status when taking meal choices, said he recognized me from previous flights. Just before landing, he came to each passenger and asked how the flight was, thanked us for chosing AC