Thanks for the positive feedback, this was my first attempt at any type of TR. Interesting about the Pen meeting flights directly in the past. She was about 24, doing this job for a bit until she could land a job with an airline, which is what she really wanted. Despite her youth, she seemed sufficiently experienced to deal with it all.

Lack of warmth didn't bother me at all. Lack of warmth, respect for personal privacy, whatever, -- it's a style issue. No right or wrong, no better or worse IMO. Just different. And, as I said unequivocally, I'd happily go back for another visit.