Originally Posted by
andset1191
Only ever had 1 poor member of ground staff at LGW and countless good experiences.
You must do a lot of flying if you can no longer count your LGW visits.
Originally Posted by
andset1191
At LHR I find the poor members of staff are about 5% of the staff.
Interesting. In my experience more like 50% of the BA ground staff at LHR appear rather disinterested in providing a reasonable customer experience.
Originally Posted by
andset1191
Cabin crew are usually good, occasionally excellent and occasionally clearly want out of the place.
You must fly a lot to be able to draw such conclusions.
Originally Posted by
andset1191
In summary, both airports are usually very good, but there seems to be a greater percentage of dodgy staff at LHR than LGW, and staff at LGW are noticeably more motivated and friendly. (But equally there are a number of great LHR staff)
That is your opinion. Not necessarily the reality. Please forgive me if I appear lecturing however the phrasing suggests this is the absolute reality of BA operations at LGW & LHR.