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Thread: Out-of-Date Compliance Manuals cause Delta to bump disabled passenger with MD
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Old Feb 4, 2011 | 1:48 pm
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Originally Posted by RatherBeOnATrain
Another Great Moment for Delta Customer Service:
MINNEAPOLIS — A disabled Twin Cities woman is booted from a Delta Air Lines flight because compliance manuals, which would have allowed her medical equipment, were out of date. [Passenger Name] has muscular dystrophy and travels with 100 pounds of medical equipment.

Source: Delta apologizes for bumping disabled flier on the AJC website
A company should get servile and grovel-ly really quick when they screw up and put themselves in jeopardy of an ADA lawsuit.
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