FlyerTalk Forums - View Single Post - Out-of-Date Compliance Manuals cause Delta to bump disabled passenger with MD

Feb 4, 2011 | 11:02 am

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Out-of-Date Compliance Manuals cause Delta to bump disabled passenger with MD

Another Great Moment for Delta Customer Service:
MINNEAPOLIS — A disabled Twin Cities woman is booted from a Delta Air Lines flight because compliance manuals, which would have allowed her medical equipment, were out of date. [Passenger Name] has muscular dystrophy and travels with 100 pounds of medical equipment.

Source: Delta apologizes for bumping disabled flier on the AJC website

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