Originally Posted by
garykung
You have 2 choices - rebooking (including re-routing) or refund.
I have the same situation as you - UA ticket (SFO-ORD-MIA). Switched to CO (IAH) to avoid IRROPS. CO then canceled all IAH flights and will not let me to re-route to US (UA can't do anything as CO has the control of the ticket).
Ended up 2 hours with 1P Reservation with limited result (1P Desk ended up using my mile to hold SFO-IAD-MIA F Standard Award to make sure I can make the trip - would reimbruse as much as they can. CO re-routed my to FLL). I was forced to go to the airport without sleeping and tried my luck (CO station chief said absolutely no on re-routing on others, including UA).
Luckily I made the flight to EWR in the last minute (and extra EQM Bonus - CO GA rebooked me on Y and Z).
Please, please, please, write this in. They need to hear this is an ongoing problem.
Does anyone know of a Star Alliance escalation or enforcement COntact? CO needs to be reported for this COntinued behavior.
Also, was this the SFO station that denied you rebooking? I wonder if
sfogate knows who this person is who denied you rebooking.
Originally Posted by
Karter
As a 1K, I know from experience that UA treats me well in IRROPS, even when due to weather. I'm now flying CO for the first time this weekend, and wonder if I'll get the same treatment, e.g. hotels, transport, rebooking/rerouting.
There's a travel waiver on the CO website for Texas, but it only lets me rebook for free if I travel before 11FEB. This is not possible so I'm gonna try and fly but I anticipate potential cancellations/missed connections en route to MXP. My trip also involves two separate tickets.
If this was all on UA, I wouldn't be worried, but with CO, I wonder if I'll end up stranded somewhere. Any 1Ks out there with experience on CO with weather delays?
Night and day, my friend. Don't expect anything you would usUAlly expect out of UA.
IME, CO agents have their hands tied far more than UA agents, and many refuse to use other airports or carriers. It's terribly inconsistent, and it may take going through several calls or agents to get something satisfactory.
Some luck out and get a good agent on the first try. Others, not so much.
My worst CO IRROP was when they quoted me a change fee to rebook after a diversion.
