Originally Posted by
intueri
I would be curious to know the effective date of the Select Guest program changes. I stayed 8 nights at Omni hotels in November (testing the waters after they denied a status match), and was expecting a bump to Platinum, but it never happened (even though the website still listed the old criteria until very recently).
By way of update, I received the following message about two weeks after I wrote to SG:
Thank you for contacting Select Guest Member Services. I am happy to assist you. I apologize for the delay in responding to your request. We have had an unusually high volume of email in response to our recent newsletter.
I reviewed your Select Guest account and see there is one reservation that did not credit properly. I have corrected the error and upgraded your account to Platinum Level status based on your stays in 2010. The new tier status requirements went into effect on 01/01/11 for the 2011 calendar year. You should have received an email with this information. I apologize if you did not. I double checked your contact information and see we do have the correct email address on file for you. We have heard from some guests that our newsletter sometimes get diverted to the spam or junk files. Please place Omni Hotels on your safe list to avoid this from happening in the future.
Thank you for staying with Omni Hotels and Resorts. If there is anything I can assist you with please feel free to contact me.
Sincerely,
Loyalty Services Specialist
It's rather bizarre to me, as the customer service I've received in their hotels has been fantastic, but every interaction I've had with SG has been disappointing or worse.