I am a littl suprised that the hotel told the guy he could pay for a late check out or leave. When i checked in there( i have only stayed there twice) they were very nice. One time i wanted to use points to upgrade to a club level, its the only time a hotel has actually collected points from me when i asked for a club level room( I am Gold). But they gave a me a wonderful room in the corner, and i LOVE the view from their club level lounge. I also like how you have acess to the understand from the hotel. I remember they were supposed to have a seperate recption area for the Club Level which was closed