<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by venk:
So bringing it back to the original question, what is a reasonable expectation for the time frame for a hotel to mail the items (assuming they find it and have the opportunity to mail it)?
Clearly, some items can be mailed at leisure and I will be happy to receive them. Some items may be needed much more urgently (what if I left a passport, e.g.). And there is everything in between.
A question for William perhaps: Are there any SPG guidelines given to hotels on mailing back left behind items or is it entirely up to the discretion of the individual hotels?
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There are no SPG guidelines because Starwood Preferred Guest is the frequent stay program. Lost items at Starwood hotels are a little out of their line of business.
This is more a concern of the Customer Care Department, which handles hotel-related issues exclusively. Still, there are no stated guidelines. Usually when a guest feels as though they have given every opportunity for the hotel to come through for them, they call Customer Care toll-free at 800-328-6242 and lodge a formal complaint.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected]