From 01 February 2011 AF and KLM will introduce a joint flight notification system. This system will inform clients via e-mail and sms the status of their flight and baggage. The name of the system is Air France Connect / KLM connect.

This system should enable both airlines to be in contact with their customers before, during and after their flight. The delivery of information will start from 3 hours before departure and is available for all passengers. KLM Connect will only be used to inform the client of important operational problems like cancellations, delays or delayed luggage. The e-mail address and phone number of the client will be used for this: afterwards it will be deleted from the system.

Before the flight it will be used for information regarding:
- delays;
- cancellations;
- gate changes.

After the flight it will be used for information regarding:
- informing the client about the time and location that their delayed luggage will be delivered;
- informing clients that they can contact customer service for a refund in certain situations. FB members will always receive a compensation in bonus miles.

Service is available in eight languages and for those with an FB profile it will use your selected language.

Gajan