FlyerTalk Forums - View Single Post - Rights/abilities when correcting schedule change
Old Jan 31, 2011, 12:22 pm
  #11  
TechnoPagan
 
Join Date: Feb 2005
Location: PHL & (gasp) AVP (NEPA)
Programs: UA 1K
Posts: 787
Originally Posted by astroflyer
That's funny...I would have never imagined the ICC being that helpful. Then again, I had a long discussion with a 1P agent about a schedule change the other day. She couldn't quite comprehend that because my first flight had moved later and the connection had moved earlier, that I was no longer satisfied with the connection time. All I wanted to do was get one earlier departure out of SFO...my original flight had actually even been canceled.
WRT ICC:

I have found that when you present them a solution they can usually make it happen. If, however, you are asking for help, they usually cannot think beyond their script.
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