Originally Posted by
yosithezet
Have you considered asking to speak with the GM in your room so you can point out these issues? I wouldn't see it as a complaint but merely as an attempt to ensure that your next stay is better than this one.
Probably not gonna happen. I recall from my stay there that it's the opposite of LM Khao Lak in terms of management interaction.
There'd be someone running this place from a corner office somewhere behind a 3-layer firewall of staff.