Originally Posted by jzoz01

Friday night was on DL2182, SNA-MSP. We sat at the gate for over an hour and were told that we were waiting on paperwork to push off, nothing was wrong with plane. Finally get underway and arrive at MSP with just minutes until connecting flight to DTW. Of course, we came into C and DTW flight is out of F. Sprinted across terminal with about 5 others from SNA flight to arrive at gate 3 minutes after scheduled departure, just in time to watch plane pushing back. Can't believe they wouldn't hold flight for that many people. Anyway, gate agent was completely unsympathetic, just directed us to customer service center near F1. Got hotel and 2 $6 meal vouchers. Needless to say, not terribly pleased with the "world class service". Worth writing a TTU or should I just expect a canned response?