Flying RJ into Cairo: they refuse to refund and no help from EXP desk
We are booked to fly into Cairo via Amman next week. Called RJ and they said they are not offering refunds or changes because their flights are operating "normally" even though all their CAI ops have been delayed or canceled. Called the EXP desk and they said take it up with RJ.
I think that given the extraordinary circumstances and that the only reason most of us pick RJ is because of the status they should be more accommodating. Has anybody else from AA had a different luck dealing with RJ? We are really in a crunch and quite worried.
Thanks