Originally Posted by
sdsearch
Do you have a valid email registered with them? If they find no email, or an email that doesn't work, as the email address that's registered for the program, they will downgrade you to 1 mile/$ (but they should also then not show you as VIP any more, I would think).
At any rate, you should call them up (ie, talk to a live human, definitely do not email!) and ask them if they see a problem like this (or some other) with your account.
As it turns out ALL my accounts (AA, DL, UA) reverted to 1 mile per dollar. I finally got through to someone at Aadvantage Dining. 3 e-mails in a row were returned to them as SPAM. They then changed me from VIP to 1 mile per dollar.
As I said to the rep, how was I supposed to know that the e-mails bounced? They are quick to post e-mails insided your account for rewards and signing on to promotions. But they don't send a note (inside your account) if e-mails bounce and your status will be changed.
Aadvantage dining had me fill out a form, sign it and fax it to them to saying I approve receiving their e-mails. I did so, and to be safe, changed my e-mail address on file. They restored my VIP status. Mileage Plus Dining is another story. After e-mail exchanges, they moved me to 3 miles per dollar (I had been VIP for many years). Subsequent e-mails to restore my VIP status have fallen on deaf ears. Since AA is my preferred mileage collection, I sent an e-mail informing Mileage Plus Dining that I have suspended participation in their program because of their indifference towards my situation.