<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Starwood Lurker:
Until two days ago there was a systems problem that was occurring with hotels using the Galaxy proprietary database to enter both Sheraton Service Promise points and Platinum amenity of choice points. IT put a fix in which has cured this problem.
I am sorry for the inconvenience, but we fixed it as soon as was possible and it should no longer be a problem.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected] </font>
Finally! Something that appears to be a real answer. I hope it's fixed now. Assuming it is, I hope it doesn't take nearly 2 months to fix the problem next time. Thanks for shedding some light on the problem, Lurker! Maybe I should post here a lot sooner next time.