<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by joltman:
The platinum members should all be familiar with the platinum welcome amenity card where you can choose from points, in room movie, fruit basket, etc. I usually take the 500 points. Anyway, the Sheraton Richmond West has been stiffing me every week for the past two months on the amenity. They swear up and down that they're entering it in (and I believe the desk clerks), but the points never post to my account. I've complained to SPG numerous times and all they ever do is make a point adjustment and promise to notify the property about the problem, but they never do ANYTHING to fix the problem. I've finally decided to stay somewhere else during the week until they fix the problem. Perhaps losing hundreds of dollars in revenue every week might help get them off the dime. Probably not, though.</font>
Until two days ago there was a systems problem that was occurring with hotels using the Galaxy proprietary database to enter both Sheraton Service Promise points and Platinum amenity of choice points. IT put a fix in which has cured this problem.
I am sorry for the inconvenience, but we fixed it as soon as was possible and it should no longer be a problem.
Best regards,
William R. Sanders
Specialist, E-Communications Department
Starwood Hotels & Resorts Worldwide
[email protected]