Originally Posted by
yyzgigi
They don't ask anymore. The default compensation form an IFE issue is 5% is economy 10% in business. If you write a letter rather than using the blue form you may do a little better.
I think AC woke up why give Aeroplan the money? better to get you to book a flight also lots of people forget the code or lose it so the discount % off are also good for that reason.
Since it was because of failed service you would assume AC might be actually feel sorry for the customer rather than insult them with a 5% offer.