[QUOTE=Touring;15757861]
New battery is installed and system is rebooted. Early in-flight, the IES of some rows - including mine - go on the fritz. They do a row-specific reboot which fixes some but not all of the malfunctioning screens. I let the FA know and nothing is done for a good 15 minutes. I ring the bell again and speak to the In-Flight Service Director and ask about what they are able to do. She goes to "look into it" and comes back within 5 minutes, hands me these blue customer relations cards and tells me "Sorry, there's nothing we can do". I tell her than on other flights, they have done a system reboot when this happens and she says that she is not willing to do this and walks away.
UGH the nightmare of AC somehow the IFE is just a disaster. Can anyone at the company do something about it????? I guess the answer is NO.
The 5% is just rude, write back and tell them you want a lot more.
