FlyerTalk Forums - View Single Post - First experience with LAX priority security lane
Old Jan 27, 2011 | 4:13 pm
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DCdeacon
All eyes on you!
15 Years on Site
 
Join Date: Jan 2011
Location: CLT
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Posts: 739
First experience with LAX priority security lane

Apologies if this has already been posted, but I looked back a few days and searched and didn't find anything.

As someone who flies US from T1 at LAX almost weekly, I've been hoping for a long time for a priority security lane, and for the first time saw it this morning.

There was a US agent checking boarding passes at the entrance to the lane on the lower level (before you go up the escalators to the actual screening area). She made sure of your status and then actually used a highlighter to circle the status on my BP. She said she did this to make it easier for the agent on the upper level to identify who they should let in the priority line. So at this point, I'm thinking this is great--I appreciated the effort they were making to actively police the line.

Then, however, I actually got in the line. I was in the priority line for somewhere between 15 and 20 minutes, which is about twice as long as I've ever waited in the normal line at LAX...and there were only about 12 people ahead of me in line.

The problems are these:
--US preferreds share the line with Southwest Fly-by lane folks (although that wasn't the real problem, in my opinion--if it was just this, I think it would've been okay)
--The Preferred lane used one conveyor belt for bags, and the second conveyor in the same area was fed by the family lane, and those two lines have to converge and use only one X-ray machine. This was a major source of the delay--there were countless parents holding infants trying to go through the metal detector, setting it off, having to come back through, try again...all while the Priority line had to just stop and watch them.
--There were a number of flight crews and airport employees who used the line, jumping ahead of everyone and slowing things down further.

So all in all, I'm not willing to write it off yet--I will definitely try the lane again in a couple weeks when I'm back, but if it stays like this, it's just not worth it. Right now, it seems like US is doing all they can--the blame today rested entirely with TSA being very slow to scan bags and let people through the X-ray.

Anyone else experience this yet?
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