Originally Posted by
fanoftravel
I was also advised twice that Omni no longer offers status matches from other programs or a membership kit with room upgrade certificates or discount certificates (as mentioned in other posts). I have tried to reach Caryn since last week via private email but have yet to receive any response. If anyone has had a more pro-customer interaction in the recent past as it pertains to the BRG, status matching or new member certificates, please let me know. My current opinion is that Omni does little to pursue new business from the frequent guests of their competitors.
I can't comment on the BRG as I've never had to put them to the test on it; likewise with status match (I'm also SPG PLT & HH DIA) as when I started with Omni there were only two tiers and when they went to the current program I immediately qualified for Black tier. Re the upgrade & discount certs, you might check the dates on those posts...I haven't seen them in either of the past two years. But I've yet to have a stay with them (2-3x/month) where I'm not upgraded, be it a full suite (or better) or a junior suite, which in some cases is a very large room with a nicely sized sitting area and extra 1/2 bath.